Refund policy

At GemiGarden, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day refund policy.

Eligibility for Refunds

- Products must be returned within 30 days of receiving the item.

- The product must be unused and in its original condition, including packaging.

How to Return

- Please contact us at contact@GemiGarden.shop to initiate a return.

- Once we receive the returned product, we will process your refund.

Frequently Asked Questions (FAQ)

1. How long will it take to receive my order?

- Shipping takes approximately 7-9 business days for UK orders.

2. How do I return a product?

- To return a product, please contact contact@GemiGarden.shop and follow the instructions provided.

3. Do you offer international shipping?

- Currently, we only offer shipping within the UK.

4. What payment methods do you accept?

- We accept Visa, Mastercard, and other secure payment methods.

5. Can I track my order?

- Yes, once your order ships, you will receive a tracking number via email.